checK To See If yoUR hoPPeR IS coNNecTed
Internet connection check
Press Menu on your remote.
Select Settings and then Network Setup.
Select Broadband, and your Home Network Connection status will be displayed.
Phone line connection check
Press Menu on your remote.
Select Settings and then Network Setup.
Select Phone Line, and the connection status will be displayed.
If your Hopper is connected, your Joeys are too.
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HELP
TRoUbleShooTINg
75% of all technical problems can be solved by following these easy steps.
Make sure your DISH remote is in SAT mode.
Make sure your TV is on the correct input/channel.
Make sure you’re on the correct Favorites List in the Guide.
Check for anything obstructing the signal to your satellite dish, such as tree branches,
severe rain or snow build-up. If it is safe to do so, remove the obstruction or wait for
the inclement weather to pass.
Reset your receiver by unplugging it from the wall for 10 seconds. Plug it back in and
turn receiver on.
VISIT MydISh.coM/geTcoNNecTed
FOR ADDITIONAL INFORMATION.
helP APP
Access helpful information about your Hopper with Sling or Joey
by pressing Menu on your remote and then select Help.
HELP
cUSToMeR SUPPoRT
If you have questions this booklet or the enclosed Guides don’t answer, here are other helpful resources.
» mydish.com/support
» mydish.com/manuals
» mydish.com/chat
» 1-800-333-DISH (3474)
Included with this guide are other helpful reference materials. Tuck them inside the folder
so you can store all your important DISH information in one place.
» DISH Channel Lineup Guide
» Quick Reference Guides:
- Getting Started With DISH
- Getting Started With Your DVR
» Important Product Information:
Safety Information, Warranty and
Residential Customer Agreement Pack
For a complete User Manual,
visit mydish.com/manuals.
All packages, programming, features, and functionality subject to change
without notice. © 2012, DISH Network L.L.C. All rights reserved. App
Store is a service mark of Apple Inc. Apple is a registered trademark of
Apple Inc. Bluetooth is a registered trademark owned by Bluetooth SIG,
Inc. Facebook is a registered trademark of Facebook Inc. Google Play
is a trademark of Google Inc. HBO® and related channels and service
marks are the property of Home Box Office, Inc. iPad is a registered
trademark of Apple Inc. Pandora is a registered trademark of Pandora
Media, Inc. SRS is a trademark of SRS Labs, Inc. STARZ and related
channels and service marks are property of Starz Entertainment, LLC.
Twitter is a registered trademark of Twitter, Inc.
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