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2WelcomeChapter 1WELCOMEThank you for choosing DISH! You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DB

92Using MultimediaChapter 11• Dedicate the hard-disk drive for use only with your DISH receiver; do not use the drive for any other purposes, such as

Receiver Customization 93Using Caller IDUSING CALLER IDCaller ID displays on your TV if you subscribe to Caller ID from your local phone company. To u

94Customizing the Guide and Channel ListsChapter 11Using Caller ID HistoryUse the following instructions to view and delete numbers from your Caller

Receiver Customization 95Customizing the Guide and Channel ListsChanging the Guide FormatThe receiver comes set to display the Program Guide with vide

96Changing LanguagesChapter 112 Select Chan Display.Note: Changing the channel display preference may cause timers on those channels to be lost. Revi

Receiver Customization 97Using Closed CaptioningUSING CLOSED CAPTIONING The receiver has many options for Closed Captioning (CC), which allow you to c

98Using Dolby® Digital Surround SoundChapter 11USING DOLBY® DIGITAL SURROUND SOUNDDolby Digital gives you the capability to enjoy programs with surro

Receiver Customization 99Resetting to Factory DefaultsRESETTING TO FACTORY DEFAULTSYou can reset the receiver to discard any changes you have made to

100Inactivity StandbyChapter 11INACTIVITY STANDBYIf your receiver is on for a preset period of time without any activity (for example, no channel cha

101How to Connect Your Satellite ReceiverWhat you’ll find in this chapter:• CONNECTING TO THE TV (TV1 OUTPUTS)• CONNECTING TO YOUR DISH ANTENNA• CONNE

Introduction 3How to Use this GuideGuide Conventions• The names of remote control buttons are all in capital letters.Example: Press SAT.• Select means

102Connecting to the TV (TV1 Outputs)Chapter 12CONNECTING TO THE TV (TV1 OUTPUTS)This section describes how to connect receiver TV1 output ports to a

Connections and Setup 103Connecting to the TV (TV1 Outputs)YPbPr ConnectionsThe YPBPR (component) connections provide high-quality video to your HDTV

104Connecting to the TV (TV1 Outputs)Chapter 12Setting Up to Display in HDOnce the receiver has been activated with qualifying DISH programming, you

Connections and Setup 105Connecting to Your Dish AntennaCONNECTING TO YOUR DISH ANTENNA1 Before you can begin connecting your receiver to your dish an

106Connecting the Phone LineChapter 12CONNECTING THE PHONE LINEYou must keep the receiver connected to an active telephone line to order Pay-Per-View

Connections and Setup 107Connecting a Broadband Internet ConnectionPhone System Setup You must set up the receiver for your telephone system (touch-to

108Connecting Using DishCOMMChapter 12CONNECTING USING DISHCOMMDishCOMM is a robust network technology based on the HomePlug 1.0 standard that allows

Connections and Setup 109Connecting Using DishCOMM5 If no receivers in your home have a telephone jack located close enough for a physical connection,

110Connecting a VCR to the TVChapter 12CONNECTING A VCR TO THE TVBelow is an example of how to connect a VCR to your satellite TV system. Note: Conne

Connections and Setup 111Connecting an Over-the-Air AntennaCONNECTING AN OVER-THE-AIR ANTENNAIf you want to receive digital channels from an over-the-

4About Your DISH AccountChapter 1ABOUT YOUR DISH ACCOUNTThis section describes how to order your packages and provides information on how to find inf

112Connecting an Over-the-Air AntennaChapter 121 Make sure you have your over-the-air antenna connected to the receiver’s TV ANTENNA IN connection.2

Connections and Setup 113Connecting an Over-the-Air AntennaUsing Local Satellite ChannelsIf you subscribe to the local satellite channels and want to

114Connecting an Over-the-Air AntennaChapter 12DISH to deliver superb picture quality and CD-quality sound. However, digital over-the-air signal rece

Connections and Setup 115Connecting an Over-the-Air Antenna• Follow local and National Electric Code requirements for grounding the antenna.• RG-6 coa

116Using Troubleshooting ToolsChapter 12USING TROUBLESHOOTING TOOLSYour receiver has troubleshooting tools that a Customer Service Representative may

Connections and Setup 117Using Troubleshooting ToolsPoint Dish and Check SwitchThe Point Dish and Check Switch screens are often helpful to DISH Custo

118NotesChapter 12Notes

119Troubleshooting and Remote CodesWhat you’ll find in this chapter:• TROUBLESHOOTING TABLES• REMOTE CONTROL DEVICE CODESReference

120Troubleshooting TablesReferenceTROUBLESHOOTING TABLESUse these tables if you have problems using the system. Look in this section for a descriptio

Reference 121Troubleshooting Tables Message Numbers Message NumberPossible Reason What to Do001There may be a problem with the multi-dish switch.C

Introduction 5Watching TV NowWATCHING TV NOWAfter you have ordered your programming package, you can begin enjoying the features of your new satellite

122Troubleshooting TablesReference013, 014You may have tried to tune to a program on a channel that you don’t subscribe to.• You must subscribe to a

Reference 123Troubleshooting Tables060You may have aimed the satellite dish at one satellite, but selected the option for another satellite on the Poi

124Troubleshooting TablesReferenceChanging ChannelsRemote ControlWhat Is Happening Possible Reason What to DoYou enter a desired channel number. The

Reference 125Troubleshooting TablesYour UHF Pro remote control does not work well from far away.You may be experiencing UHF interference from objects

126Troubleshooting TablesReferenceProgram Guide or the Browse Banner • The IR cable on the extender that sends the signal to the receiver may not

Reference 127Troubleshooting TablesWatching a Program What Is Happening Possible Reason What to DoThe receiver’s front panel power light is on, but th

128Troubleshooting TablesReferenceFavorites Lists A “black box” fills almost all of the TV screen.You may have turned on the Closed Captioned fea

Reference 129Troubleshooting TablesTimers What Is Happening Possible Reason What to DoYou try to set up an event timer and the receiver displays a m

130Troubleshooting TablesReferenceHearing a ProgramYou try to set up a manual event timer. The receiver displays an Error message.You may have tried

Reference 131Troubleshooting TablesCaller ID Telephone for Voice/Data/FAX What Is Happening Possible Reason What to Do• You do not have Caller ID serv

6Watching TV NowChapter 1Pausing Live TVHere’s something you can’t do with regular old TV: pause live TV because someone’s at the door or calling you

132Troubleshooting TablesReferenceLocksBuying a Pay-Per-View Program MenusWhat Is Happening Possible Reason What to DoYou set a lock (for exa

ReferenceRemote Control Device Codes 133REMOTE CONTROL DEVICE CODESIncluded with your remotes are lists containing the manufacturer codes for programm

ReferenceRemote Control Device Codes 134•

135What you’ll find in this chapter:• LIMITED WARRANTY• RESIDENTIAL CUSTOMER AGREEMENT• FCC COMPLIANCEAppendix

136AppendixLIMITED WARRANTYThis Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty serv

Appendix 1372A Customer Service Representative will assist you. 3 If the Representative determines you should return any equipment, you will be direct

138Residential Customer AgreementAppendixRESIDENTIAL CUSTOMER AGREEMENTThank you for choosing DISH Network®.To view this Residential Customer Agreeme

Appendix 139Residential Customer AgreementG. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and in

140Residential Customer AgreementAppendixService, to receive any remaining credits or promotional pricing that you would have been eligible to receiv

Appendix 141Residential Customer Agreementwas assigned by DISH Network. If you report to our customer service center that your Smart Card has been los

Introduction 7Additional ServicesADDITIONAL SERVICESPay-Per-ViewCatch all the action on Pay-Per-View. Take a break from regular TV and order the lates

142Residential Customer AgreementAppendixDISH Network. If you do not return such Equipment undamaged and in working order, normal wear and tear excep

Appendix 143Residential Customer Agreement9. GENERALA. Notice. Any notice required or permitted to be given by us under this Agreement may be provide

144Residential Customer AgreementAppendixEXHIBIT 1 - FEESIn addition to any amounts due for your Services and any other amounts due under this Agreem

Appendix 145Residential Customer AgreementShipping and Handling Fee $15.00 DISH Network delivers hardware to you via regular delivery. (A $20.00 Exten

146FCC ComplianceAppendixFCC COMPLIANCEThe following text is extracted from Federal Communications Commission (FCC) regulations, as of this Guide’s p

Receiver InformationWrite the following information in the spaces provided below. You may need to provide this information if you call the Service Ce

8Why Connect to a Phone Line or BroadbandChapter 1Solar InterferenceTwice a year, the sun moves to a position behind the DISH satellites as they orbi

Introduction 9Tipsfeatures. Press the POWER or SELECT button on the remote control to resume watching satellite TV programming. Make sure you are usin

10QuestionsChapter 1Notes

11About Your Satellite ReceiverWhat you’ll find in this chapter:• SATELLITE RECEIVER OVERVIEW• REMOTE CONTROL• REMOTE CONTROL• SATELLITE RECEIVER FRON

Warning and Attention SymbolsYou must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do

12Satellite Receiver OverviewChapter 2SATELLITE RECEIVER OVERVIEWThis section gives you an overview of your DISH satellite TV receiver system.Satelli

Satellite Receiver 13Remote ControlTypes of Remote Controls The IR remote control uses infrared (IR) signals to control the satellite receiver.IR sign

14Remote ControlChapter 2Remote Control BatteriesThe remote control comes with four AAA-sized batteries. When you replace old batteries, you should r

Satellite Receiver 15Remote ControlRemote Control ButtonsPage ButtonsPage up/down in menusReceiver Power & TV PowerTop button turns the receiver o

16Remote ControlChapter 2VolumeControl TV volumeTV Powertop and bottom buttonTurn TV on/offArrows/Select ButtonsChannel up/down on TV, navigate TV me

Satellite Receiver 17Remote ControlNumber ButtonsEnter a desired channel number on your VCR, or navigate through DVD or VCR menusTo use the features d

18Satellite Receiver Front PanelChapter 2SATELLITE RECEIVER FRONT PANELSATELLITE RECEIVER BACK PANELSmart Card DoorSlot for a futuresmartcardPowerTur

Satellite Receiver 19Using the On-screen MenusUSING THE ON-SCREEN MENUSThe menus make using the receiver and selecting programs quick and easy. Use th

20Using Text FieldsChapter 2• A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice

Satellite Receiver 21QuestionsWhile in the Text FieldWhen the cursor is in the text field:• Press the LEFT ARROW to delete characters.• Press FORMAT(*

v1 Read these instructions.2 Keep these instructions.3 Heed all warnings.4 Follow all instructions.5 Do not use this apparatus near water.6 Clean only

22NotesChapter 2Notes

23Watching TVWhat you’ll find in this chapter: • CHANGING CHANNELS• USING THE PROGRAM GUIDE• USING THE BROWSE BANNER• USING THEMES AND SEARCH• USING P

24Changing ChannelsChapter 3CHANGING CHANNELSThere are two basic ways to change the channel on your satellite TV receiver:• Use UP and DOWN ARROWS on

Finding Programs to Watch 25Using the Program Guide• The Program Guide shows which Favorites List is active. If All Chan is the active list, the Progr

26Using the Browse BannerChapter 3USING THE BROWSE BANNERUse the Browse Banner to see what other programs are on now or coming on soon, while not mis

Finding Programs to Watch 27Using Themes and SearchUSING THEMES AND SEARCHUse the Themes and Search Feature to find exactly what you want to watch. Th

28Using Themes and SearchChapter 3Using ThemesUsing KeywordsUsing HistoryAfter you have searched for programs or keywords, your receiver keeps a hist

Finding Programs to Watch 29Using Picture-In-PictureUSING PICTURE-IN-PICTUREThe Picture-In-Picture (PIP) function of your dual-tuner receiver lets you

30NotesChapter 3Notes

31Available pay-per-programsWhat you’ll find in this chapter:• PAY-PER-VIEW• DISH ON DEMAND• DISH ONLINEPay-Per-Programs

viSafety20 Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits. When installing t

32Pay-Per-ViewChapter 4PAY-PER-VIEWTo order Pay-Per-View programs using your remote control, you must connect the receiver to an active phone line or

Pay Per Programs 33DISH OnlineRental Considerations• You can repeatedly watch a rented program for the period of time (for example, 24 hours) listed.

34TipsChapter 4• You can review what you have rented during the last 30-60 days by looking in your Purchase History. • The program titles you

Pay Per Programs 35Questions• Will I be charged more than once for ordering the same Pay-Per-View on two or more receivers? If you’re using the remote

36NotesChapter 4Notes

37Setting Up Your Favorites ListsWhat you’ll find in this chapter:• WHAT ARE FAVORITES LISTS?• CREATING OR CHANGING FAVORITES LISTS• NAMING FAVORITES

38What are Favorites Lists?Chapter 5WHAT ARE FAVORITES LISTS?Favorites Lists are custom lists of your favorite channels. You can create and change th

Favorites Lists 39Naming Favorites ListsNAMING FAVORITES LISTSYou can name your Favorites Lists whatever you want, up to eight characters long.USING F

40TipsChapter 5TIPS • Two lists cannot have the same name. For example, you cannot have two lists named “Dad’s List.” • While in the program guide, p

41Parental Controls for Your ReceiverWhat you’ll find in this chapter:• WHAT ARE LOCKS?• CREATING OR CHANGING RATINGS LOCKS• CREATING OR CHANGING CHAN

iImportant Safety Instructions ...vIntroduction ...1WELCOME ...

42What are Locks?Chapter 6WHAT ARE LOCKS?Locks allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you

Locks 43Creating or Changing Ratings Locks1 Press MENU and select Locks.2 If the receiver is locked, enter the password using the NUMBER PAD. The rece

44Creating or Changing Ratings LocksChapter 6initially require at least a PG-13 rating. More than brief nudity will require at least a PG-13 rating,

Locks 45Creating or Changing Ratings LocksTV-Y7-FV—Directed to Older Children - Fantasy Violence. For those programs where fantasy violence may be mor

46Creating or Changing Channel LocksChapter 6CREATING OR CHANGING CHANNEL LOCKSYou can lock any channel, including Pay-Per-View and over-the-air chan

Locks 47Locking or Unlocking Pay-Per-View ChannelsLOCKING OR UNLOCKING PAY-PER-VIEW CHANNELSThis locks all Pay-Per-View channels. You also can lock in

48Locking or Unlocking the Front PanelChapter 6LOCKING OR UNLOCKING THE FRONT PANELThis lock keeps people from using the front-panel buttons on your

Locks 49Creating or Changing a PasswordCREATING OR CHANGING A PASSWORDSet up your password before using the receiver locks.1 Press the MENU button and

50TipsChapter 61 Press the MENU button and then select Locks.2 If the receiver is locked, enter the password using the remote control’s NUMBER PAD. T

51Interacting With Your TVWhat you’ll find in this chapter:• DISHHOME INTERACTIVE TV• CUSTOMER SUPPORTInteractive TV

Table of Contents iiFinding Programs to Watch ...23CHANGING CHANNELS ...24USING

52DishHOME Interactive TVChapter 7DISHHOME INTERACTIVE TVPress DISH on the remote control or go to channel 100 to view the DishHOME features availabl

53Recording & Pausing Live ProgramsWhat you’ll find in this chapter:• WHAT IS DVR?• PAUSING A PROGRAM• REVERSE, FAST FORWARD, AND SKIP• SLOW MOTIO

54What is DVR?Chapter 8WHAT IS DVR?The integrated Digital Video Recorder (DVR) features of your receiver let you watch TV the way you want. You can p

Digital Video Recording 55Reverse, Fast Forward, and SkipREVERSE, FAST FORWARD, AND SKIPThis section describes how to use the remote control DVR butto

56Recording a Live ProgramChapter 8RECORDING A LIVE PROGRAMNote: Programs recorded in HD can require as much as six times more storage space than pro

Digital Video Recording 57Recording While Watching Different ProgramsRECORDING WHILE WATCHING DIFFERENT PROGRAMSThis section describes the basic ways

58Recording OptionsChapter 8Recording an Event While Watching Another You can set up the receiver to record a program from both tuners (TV1 and TV2)

Digital Video Recording 59Grouping and Sorting Recorded ProgramsGROUPING AND SORTING RECORDED PROGRAMS1 Press DVR two times (or press DVR and select M

60NotesChapter 8Notes

61Setting Up and Using TimersWhat you’ll find in this chapter:• TIMERS AND RECORDINGS• USING THE TIMERS LIST• USING THE DAILY SCHEDULE• SETTING UP AN

Table of Contents iiiDigital Video Recording ...53WHAT IS DVR? ...

62Timers and RecordingsChapter 9TIMERS AND RECORDINGSA timer is your instruction telling the satellite receiver the programs you want to view in the

Record Future Programs 63Timers and Recordings• You can override a specific timer's priority with a one-time skip or by restoring it. Select a ti

64Timers and RecordingsChapter 9• Review past timers to see which occurred, and the reason why one or more did not, if applicable. See Reasons Why Ti

Record Future Programs 65Timers and RecordingsReasons Why Timers are SkippedIf a timer is skipped, the reason is stated on the Timers List.• Priority—

66Using the Timers ListChapter 9Special Considerations When Using Timers• For Locked Programs—You must enter the receiver password before you can cre

Record Future Programs 67Setting Up an Automatic TimerSETTING UP AN AUTOMATIC TIMER1 Find a program or event to record in the future using the Program

68Setting Up a DishPASS™ TimerChapter 96 Select any Options (see page 63 for more details), as applicable.7 Select the channel (may be either satelli

Record Future Programs 69Deleting a Timer5 Enter your search criteria. You can use the virtual on-screen keyboard, or you can use the letters above th

70TipsChapter 9TIPS• Make sure the Updates feature is enabled as described on page 99. By enabling this feature, the Program Guide will have the most

71Personalizing Your Remote ControlsWhat you’ll find in this chapter:• IMPROVING RECEIVER CONTROL• CONTROLLING OTHER COMPONENTS• THE RECOVER BUTTON• S

Table of Contents ivCHANGING LANGUAGES ...96USING CLOSED CAPTIONING ...97

72Improving Receiver ControlChapter 10IMPROVING RECEIVER CONTROLThese instructions help you improve your remote control settings to best operate your

Remote Controls 73Improving Receiver ControlChecking the Remote Control Address1 Press and hold the SAT mode button a few seconds until all of the mod

74Improving Receiver ControlChapter 10Adjusting the Remote Control AntennaBe sure to set the remote control antenna (back of the receiver) straight u

Remote Controls 75Improving Receiver ControlInstalling a UHF AttenuatorUnwanted UHF signals may interfere with signals from the remote control to the

76Controlling Other ComponentsChapter 10CONTROLLING OTHER COMPONENTSTo use the remote to control other devices (such as a TV, VCR or DVD/Blu-ray Disc

Remote Controls 77Controlling Other ComponentsSetting a SAT Auto-Tune Channel 1 Make sure the remote control has been programmed to operate your TV.

78Controlling Other ComponentsChapter 103 Press VOLUME UP to enable SAT Auto-Tune or VOLUME DOWN to disable the feature.4 Press the POUND (#) button

Remote Controls 79Controlling Other ComponentsSetting Up Using Device Code TablesSet up the remote to control other devices using the device codes lis

80Controlling Other ComponentsChapter 10Setting Up Using Device Codes ScanIf the code for your device is not listed in the tables that came with your

Remote Controls 81Controlling Other ComponentsChecking the Device CodesUse these steps to find the device code you have set for each remote control mo

1Introduction to DISH ServicesWhat you’ll find in this chapter:• WELCOME• HOW TO USE THIS GUIDE• ABOUT YOUR DISH ACCOUNT• WATCHING TV NOW• ADDITIONAL

82Controlling Other ComponentsChapter 10Setting Up by Learning from Another RemoteAfter you have programmed your DISH remote to control your devices

Remote Controls 83Controlling Other Components4 To start learning commands for this mode: • If you've found a code for that device, first program

84Controlling Other ComponentsChapter 10Controlling a Tuner or AmplifierUse the following remote control buttons to control a tuner or amplifier. Whe

Remote Controls 85Controlling Other ComponentsTo set the remote back to adjust the TV volume (steps 1-5 set up the remote and steps6-7 make sure the r

86The Recover ButtonChapter 10THE RECOVER BUTTONUse RECOVER if you have a snowy, all blue, or black screen on your TV and cannot get the picture back

Remote Controls 87Sending Discrete Power On and Off• On a TV or VCR connected to the modulated coax output, RECOVER must be programmed to tune your TV

88TipsChapter 10satellite receiver is reliably in one state or the other. To use discrete power commands, complete the following:TIPS• Place the chan

89Personalizing Your Satellite ReceiverWhat you’ll find in this chapter:• MODULATOR SETUP• USING MULTIMEDIA• USING CALLER ID• CUSTOMIZING THE GUIDE AN

90Modulator SetupChapter 11MODULATOR SETUPIf you have a TV connected to the satellite receiver with coaxial cables (see page 103), you can decide whi

Receiver Customization 91Using MultimediaUSING MULTIMEDIAPhotosCopy photos from select digital cameras and storage devices to the receiver’s hard-disk